Information

Privacy Policy

At WISHLOOM, operated by WISPYBIRD SOFTWARE PRIVATE LIMITED, we respect your privacy and are committed to protecting the personal information you provide while using our website.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and how you can contact us regarding your information.

1. Information We Collect

Depending on how you interact with WISHLOOM, we may collect:

Name.
Email address.
Mobile number.
Billing address.
Shipping address.
Order details.
Product preferences.
Payment transaction information.
Customer support communications.
Reviews and feedback.
Information submitted through contact forms.
Technical and website usage information.

2. Information Provided During an Order

When you place an order, we may collect information necessary to process and deliver your purchase, including:

Customer name.
Contact details.
Shipping address.
Billing information.
Product details.
Order information.
Payment transaction references.

Payment card or other sensitive payment credentials may be processed by third-party payment providers.

3. How We Use Your Information

We may use personal information to:

Process orders.
Confirm purchases.
Arrange deliveries.
Provide customer support.
Process returns and exchanges.
Process refunds and cancellations.
Send order and shipping updates.
Improve our website and services.
Prevent fraud and unauthorized transactions.
Maintain business and transaction records.
Comply with applicable legal requirements.
Send promotional communications where permitted.

4. Payment Information

Payments may be processed through third-party payment gateways.

WISPYBIRD SOFTWARE PRIVATE LIMITED does not intentionally store complete payment card information unless required and permitted for legitimate purposes.

Payment providers may process payment information according to their own terms and privacy policies.

5. Shipping and Logistics Partners

To fulfil and deliver orders, we may share necessary information with logistics and delivery partners.

This may include:

Customer name.
Shipping address.
Mobile number.
Order details.

Only information reasonably necessary to fulfil the delivery may be shared.

6. Cookies and Similar Technologies

WISHLOOM may use cookies and similar technologies to:

Maintain website functionality.
Remember preferences.
Improve user experience.
Analyze website traffic.
Understand customer behaviour.
Improve website performance.
Support website security.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Technical Information

Certain information may be collected automatically when you access our website, including:

IP address.
Browser type.
Device information.
Operating system.
Pages visited.
Referring page.
Date and time of access.
General website usage information.

This information may be used for analytics, security, troubleshooting, and website improvement.

8. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

Personal information may be retained for as long as reasonably necessary for:

Order fulfilment.
Customer support.
Returns and refunds.
Business records.
Legal obligations.
Fraud prevention.
Dispute resolution.

When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of as appropriate.

10. Marketing Communications

Where permitted, WISHLOOM may send promotional communications about:

New arrivals.
Clothing collections.
Product launches.
Offers.
Discounts.
Other relevant promotions.

You may opt out of promotional communications using the available unsubscribe mechanism or by contacting us.

Transactional communications such as order confirmation, payment, and delivery updates may still be sent where necessary.

11. Third-Party Services

We may use third-party providers for:

Payment processing.
Shipping and logistics.
Hosting.
Analytics.
Communication.
Marketing.
Security.
Other website functionality.

Third-party providers may process information according to their own privacy policies and applicable contractual obligations.

12. Children's Privacy

WISHLOOM does not knowingly intend to collect personal information directly from children who are not legally permitted to provide such information.

If you believe that personal information has been submitted by a child without appropriate authorization, please contact us.

13. Your Privacy Rights

Depending on applicable law, you may have rights to:

Request access to personal information.
Request correction of inaccurate information.
Request deletion where legally applicable.
Withdraw consent where applicable.
Opt out of promotional communications.
Raise privacy-related concerns.

Requests will be handled subject to applicable legal requirements and legitimate business obligations.

14. Third-Party Links

Our website may contain links to third-party websites or services.

WISHLOOM is not responsible for the privacy practices, security, or content of external websites.

Customers should review the privacy policy of third-party websites before providing information.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in business practices.
Changes in technology.
Changes to website functionality.
Changes in applicable legal or regulatory requirements.

The updated policy will be published on this page with a revised date.

16. Contact Us

WISPYBIRD SOFTWARE PRIVATE LIMITED

Brand: WISHLOOM

Address:
E-56, Floor - 1st Floor, PVT No. 2,
Vijay Block, Lakshmi Nagar,
South East Delhi, Delhi, 110092

Phone: +91 9874563210

Email: wispybirdpvtltd@gmail.com