WISHLOOM
Information

Shipping Policy

WISHLOOM, we take care to process, pack, and dispatch your clothing and fashion orders securely.

This Shipping Policy explains our order processing, delivery, tracking, and delivery-related conditions.

1. Order Processing

Orders are processed after successful order confirmation and payment verification.

Processing time may vary depending on:

  • Product availability.
  • Order volume.
  • Sales or promotional periods.
  • Public holidays.
  • Operational circumstances.

Once the order is dispatched, tracking information may be shared through the available communication channel.

2. Delivery Timeline

The estimated delivery timeline will depend on the customer's delivery location and the courier service.

The delivery estimate applicable to an order may be communicated during checkout or in the order confirmation.

Delivery timelines are estimates and may vary due to circumstances outside our reasonable control.

3. Delivery Locations

WISHLOOM may offer delivery to locations where our logistics partners provide service.

Serviceability may vary depending on:

  • PIN code.
  • Location.
  • Courier availability.
  • Product characteristics.
  • Logistics restrictions.

If a particular location is not serviceable, the customer may be contacted regarding the order.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout.

Shipping charges may depend on:

  • Delivery location.
  • Order value.
  • Product weight.
  • Product dimensions.
  • Promotional offers.
  • Logistics requirements.

Any free-shipping offer will be subject to the conditions displayed on the website.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, or another available communication channel.

Customers can use the tracking details to monitor the shipment through the relevant logistics provider.

6. Delivery Attempts

The courier partner may make delivery attempts according to its operational procedures.

Customers should ensure that:

  • The delivery address is correct.
  • The recipient is available.
  • The provided mobile number is reachable.

Repeated failed delivery attempts may result in the shipment being returned to WISHLOOM.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information.

WISHLOOM may not be responsible for delays or failed deliveries caused by:

  • Incorrect address.
  • Incomplete address.
  • Incorrect PIN code.
  • Incorrect mobile number.
  • Customer unavailability.
  • Refusal to accept delivery.

Additional shipping charges may apply for re-dispatch where a shipment is returned because of customer-provided incorrect information.

8. Damaged Package

Customers are encouraged to inspect the package when it is delivered.

If the package appears visibly damaged, torn, wet, opened, or otherwise compromised, customers should take photographs or videos where possible.

If the product inside is damaged, please contact WISHLOOM promptly with:

  • Order number.
  • Product photographs.
  • Packaging photographs.
  • Shipping label photographs.
  • Unboxing video, where available.

This information may help us investigate the issue with the logistics partner.

9. Delayed Delivery

Delivery may occasionally be delayed due to:

  • Courier delays.
  • Weather conditions.
  • Public holidays.
  • Transportation disruptions.
  • Regional restrictions.
  • High order volumes.
  • Other unforeseen circumstances.

WISHLOOM will make reasonable efforts to assist customers with tracking delayed shipments.

10. Lost or Undelivered Shipments

If a shipment is reported as lost or undelivered, WISHLOOM may coordinate with the logistics partner to investigate.

Depending on the outcome and circumstances, we may provide:

  • Re-shipment, subject to product availability; or
  • An eligible refund.

11. Returned Shipments

A shipment may be returned to WISHLOOM due to:

  • Incorrect address.
  • Customer refusal.
  • Repeated failed delivery attempts.
  • Customer unavailability.
  • Courier serviceability limitations.

Where a shipment is returned due to circumstances attributable to the customer, applicable shipping or handling charges may apply for re-dispatch.

12. Contact Us

For shipping and delivery assistance, please contact:

WISPYBIRD SOFTWARE PRIVATE LIMITED

Brand: WISHLOOM

Address:
E-56, Floor - 1st Floor, PVT No. 2,
Vijay Block, Lakshmi Nagar,
South East Delhi, Delhi, 110092

Phone: +91 9874563210

Email: wispybirdpvtltd@gmail.com