Terms & Conditions

Welcome to WISPYBIRD SOFTWARE PRIVATE LIMITED.

These Terms & Conditions govern your access to and use of the WISHLOOM website and your purchase of clothing and fashion products through the website.

The website is operated by WISPYBIRD SOFTWARE PRIVATE LIMITED.

By accessing, browsing, registering on, or purchasing from the website, you agree to these Terms & Conditions.

1. About WISHLOOM

WISHLOOM is an online clothing and fashion storefront offering products such as apparel, jackets, tops, sets, and other fashion products.

Product availability, categories, pricing, and collections may change from time to time.

2. Website Use

You agree to use the website only for lawful purposes.

You must not:

• Misuse the website.
• Attempt unauthorized access.
• Introduce malicious code.
• Interfere with website functionality.
• Use automated systems to abuse the website.
• Copy website content for unauthorized commercial purposes.
• Engage in fraudulent transactions.
• Provide false or misleading information.

3. Product Information

We make reasonable efforts to ensure that product information, descriptions, images, sizes, colours, and specifications are accurate.

However, minor variations may occur due to:

• Screen settings.
• Lighting.
• Photography.
• Fabric characteristics.
• Manufacturing processes.
• Product batches.

Such minor variations do not necessarily constitute a product defect.

4. Size and Fit

Customers are responsible for reviewing available size information before placing an order.

Size charts, where provided, are intended as general guidance.

Actual fit may vary depending on:

• Product design.
• Fabric.
• Cut.
• Body shape.
• Personal fit preference.

5. Product Availability

All products are subject to availability.

WISHLOOM reserves the right to:

• Limit quantities.
• Modify product availability.
• Discontinue products.
• Correct inventory errors.
• Cancel unavailable orders.

If an order is cancelled due to product unavailability after payment has been received, an eligible refund will be processed.

6. Pricing

Product prices may change without prior notice.

If a product is listed at an incorrect price because of a technical, typographical, or system error, WISHLOOM reserves the right to correct the error.

Where necessary, an affected order may be cancelled.

If payment has already been received for a cancelled order, the eligible amount will be refunded.

7. Orders

Placing an order constitutes a request to purchase the selected product.

WISHLOOM may accept or reject an order based on:

• Product availability.
• Payment verification.
• Pricing errors.
• Inventory issues.
• Delivery serviceability.
• Customer information.
• Fraud or security concerns.
• Technical issues.

An order is considered confirmed when WISHLOOM provides an order confirmation.

8. Payments

Customers must provide accurate payment and billing information.

Payments may be processed through third-party payment providers.

Customers are responsible for ensuring that the payment information supplied is accurate and authorized for use.

9. Shipping and Delivery

Orders are processed and dispatched according to our Shipping Policy.

Tracking details may be provided after dispatch where available.

Delivery timelines may vary depending on destination, courier availability, product availability, and circumstances outside our reasonable control.

Please refer to the Shipping Policy for complete shipping information.

10. Returns and Exchanges

Returns and exchanges are governed by the WISHLOOM Return & Exchange Policy.

Products generally need to remain unused, unwashed, unworn, and in their original condition with applicable tags and packaging.

11. Refunds

Refunds for eligible returns, cancellations, damaged products, incorrect products, failed transactions, or other qualifying circumstances are governed by the Refund Policy.

12. Cancellation

Orders may be cancelled only where permitted under our Cancellation Policy.

Cancellation may not be possible once an order has entered processing, packing, or dispatch.

13. Intellectual Property

Unless otherwise stated, website content including:

• WISHLOOM branding.
• Logos.
• Product photographs.
• Graphics.
• Text.
• Product descriptions.
• Website design.
• Layout.
• Icons.
• Other original materials.

is owned by or licensed to WISPYBIRD SOFTWARE PRIVATE LIMITED.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit such content without prior written permission.

14. Third-Party Services

The website may use third-party services for:

• Payment processing.
• Shipping.
• Analytics.
• Hosting.
• Communication.
• Security.
• Other website functionality.

Third-party services may have separate terms and privacy policies.

15. Website Availability

We make reasonable efforts to maintain website availability but cannot guarantee uninterrupted access.

The website may occasionally be unavailable because of:

• Maintenance.
• Technical problems.
• Server issues.
• Network interruptions.
• Security incidents.
• Other circumstances beyond our reasonable control.

16. Limitation of Liability

To the maximum extent permitted by applicable law, WISPYBIRD SOFTWARE PRIVATE LIMITED shall not be responsible for losses resulting from circumstances beyond its reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

17. Privacy

Use of the website is also subject to our Privacy Policy.

The Privacy Policy explains how personal information may be collected, used, stored, and processed.

18. Changes to These Terms

WISHLOOM may update these Terms & Conditions from time to time.

The updated version will be published on this page with a revised date.

Continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute arising in connection with the website, products, orders, or these Terms & Conditions shall be subject to the jurisdiction of the competent courts in Delhi, India.

20. Contact Us

WISPYBIRD SOFTWARE PRIVATE LIMITED

Brand: WISHLOOM

Address:
E-56, Floor - 1st Floor, PVT No. 2,
Vijay Block, Lakshmi Nagar,
South East Delhi, Delhi, 110092

Phone: +91 9874563210

Email: wispybirdpvtltd@gmail.com