Return & Refund Polciy

WISHLOOM, we want you to feel confident about every clothing purchase. Our products are prepared and packed with care, and we provide a return and exchange process for eligible products.

This policy applies to clothing and fashion products purchased through the WISHLOOM website.

1. Return Eligibility

A return or exchange may be considered when:

• The product received is damaged.
• The product is defective.
• The wrong product was delivered.
• The product received is materially different from the product ordered.
• The wrong size, colour, design, or variant was supplied due to an order fulfilment error.
• An item or component included in the order is missing.

All return and exchange requests are subject to verification.

2. Condition of Returned Products

To qualify for a return or exchange, the product should generally:

• Be unused.
• Be unwashed.
• Be unworn except for reasonable inspection or fitting.
• Remain in its original condition.
• Have original tags and labels attached.
• Be returned with the original packaging where applicable.
• Not have perfume, makeup, stains, pet hair, or other marks.
• Not have been altered, tailored, repaired, or modified.
• Not show signs of customer-caused damage.

3. Clothing Hygiene Requirements

For hygiene and product-quality reasons, WISHLOOM may decline a return where a clothing item shows signs of use beyond reasonable inspection.

Customers should ensure that products are returned in a clean, unused condition with all original tags attached.

4. Wrong Product or Variant

If you receive a product different from the one ordered, please contact us with your order number and photographs of the product received.

After verification, WISHLOOM may provide:

• The correct replacement product; or
• An eligible refund.

5. Size Exchange

Where size exchange is available, customers may request an exchange for another available size, subject to:

• Product availability.
• Eligibility of the returned product.
• The applicable exchange conditions.

If the requested size is unavailable, an alternative resolution may be offered.

6. Colour or Product Variation

Minor differences in colour may occur because of:

• Screen and display settings.
• Lighting conditions.
• Photography.
• Manufacturing or material characteristics.

A minor visual difference that does not materially affect the product may not qualify as a defect.

7. Damaged Products

If a product arrives damaged, please contact WISHLOOM promptly.

We may request photographs or videos showing:

• Product condition.
• Damaged area.
• Outer packaging.
• Inner packaging.
• Shipping label.
• Product tags.

For certain products, an unboxing video may assist with verification of transit damage.

8. Exchange / Replacement

An eligible product may be exchanged or replaced subject to product availability.

Exchange may be offered for:

• Incorrect product.
• Incorrect size or variant supplied by WISHLOOM.
• Damaged product.
• Verified defective product.

If the same product is unavailable, WISHLOOM may offer an eligible refund or another appropriate resolution.

9. Products That May Not Be Eligible

Returns or exchanges may not be accepted for:

• Used or worn products.
• Washed products.
• Altered or tailored products.
• Customized or personalized products.
• Products damaged after delivery due to customer handling.
• Products without original tags.
• Products missing required packaging or components.
• Products specifically marked as non-returnable.
• Products returned outside the applicable return period.

10. Return Shipping

Where the return is required because WISHLOOM supplied an incorrect, damaged, or defective product, appropriate return instructions will be provided.

For other approved return or exchange requests, applicable return shipping costs may be the responsibility of the customer.

Customers should not send products to any address without receiving return instructions.

11. Return Inspection

All returned products may be inspected before an exchange or refund is approved.

The inspection may include checking:

• Product condition.
• Tags and labels.
• Packaging.
• Signs of wear.
• Washing or alteration.
• Damage.
• Order information.

If the product does not satisfy the applicable return requirements, the request may be declined.

12. How to Request a Return or Exchange

Please provide:

• Order number.
• Customer name.
• Registered mobile number.
• Registered email address.
• Product name.
• Reason for return or exchange.
• Photographs or videos where applicable.
• Requested size or variant, if applicable.

Our support team will review the request and provide further instructions.

13. Important Notice

Please do not ship a product back without receiving instructions from WISHLOOM.

Return and exchange approval is subject to verification of the product and order.

Nothing in this policy limits any consumer rights available under applicable law.

14. Contact Us

WISPYBIRD SOFTWARE PRIVATE LIMITED

Brand: WISHLOOM

Address:
E-56, Floor - 1st Floor, PVT No. 2,
Vijay Block, Lakshmi Nagar,
South East Delhi, Delhi, 110092

Phone: +91 9874563210

Email: wispybirdpvtltd@gmail.com